bold360 to Help Sumo
migration service

Effortless , no special knowledge or programming required. A complete bold360 to Help Sumo data migration software.

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Your best tool for bold360 to Help Sumo data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply choose what data you need to migrate and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target system and enjoy the miracle happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing essential customer service details.
Easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to migrate and let the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is everything which is why we designed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Simple & effective

In only a couple of buttons to press it is possible to select the data arrangement, when it starts, and how.

Our tech engineers took customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from bold360 to Help Sumo

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Help Sumo.

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Retained association between object and people

When migrating your data from bold360 to Help Sumo we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to Help Sumo work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and connect your bold360 support desk with HDM.

  • Give the right to access your Help Sumo account.

  • Explain your needs

    Let us understand precisely what parts of your migration you need to modify

  • Have your needs estimated

    We will analyze your case and send you with a total price and a scope of work.

  • Migrate from bold360 to Help Sumo everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Help Sumo import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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