bold360 to Eptica Entreprise Suite
migration service

Smooth , no special expertise or programming required. A complete bold360 to Eptica Entreprise Suite data migration tool.

More details

Your best tool for bold360 to Eptica Entreprise Suite data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on customer info you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and observe the wonders happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing critical customer support information.
Easy process

No need to worry about coding or constantly control each piece of info transferred.

Just link your source and target, choose what you need to take to a new database and let the system deal with the rest for you.

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from bold360 to Eptica Entreprise Suite

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Eptica Entreprise Suite.

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When migrating your data from bold360 to Eptica Entreprise Suite we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to Eptica Entreprise Suite work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and link your bold360 service desk with HDM.

  • Grant the right to access your Eptica Entreprise Suite account.

  • Express your needs

    Let us know exactly what parts of your migration you need to adjust

  • Have your requirements estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from bold360 to Eptica Entreprise Suite everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Eptica Entreprise Suite import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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