bold360 to eGain Suite
migration service

Smooth , no special know how or coding required. A complete bold360 to eGain Suite data migration software.

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Your best tool for bold360 to eGain Suite data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick customer info you need to move and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and observe the magic happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you want to migrate and allow the Migration Wizard do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is key which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from bold360 to eGain Suite

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in eGain Suite.

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Retained connectivity between object and people

When migrating your data from bold360 to eGain Suite we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to eGain Suite work

  • Prepare

    Sign up and go to our migration tool.

  • Connect bold360

    Pick and connect your bold360 service desk with HDM.

  • Connect eGain Suite

    Give the right to access your eGain Suite account.

  • Explain your requirements

    Let us know what parts of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your case and send you with a cost and a scope of work.

  • Migrate from bold360 to eGain Suite everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your eGain Suite import

Our staff would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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