bold360 to DiamanteDesk
migration service

Effortless , no special expertise or programming required. A complete bold360 to DiamanteDesk data migration tool.

More details

Your best tool for bold360 to DiamanteDesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket is missing vital customer service information.
Effortless procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just link both platforms, tick what you want to take to a new database and let the tool do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is key which is why we developed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from bold360 to DiamanteDesk

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in DiamanteDesk.

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Maintained connection between object and people

When migrating your data from bold360 to DiamanteDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to DiamanteDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to DiamanteDesk work

  • Prepare

    Register and go to our migration wizard.

  • Select and connect your bold360 service desk with HDM.

  • Grant the right to access your DiamanteDesk account.

  • Express your business needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Get your requirements estimated

    We'll analyze your case and send you with a cost and a scope of tasks.

  • Migrate from bold360 to DiamanteDesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your DiamanteDesk import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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