bold360 to Cention Contact Center
migration service

Extremely easy , no special know how or coding required. A complete bold360 to Cention Contact Center data migration instrument.

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The best bold360 to Cention Contact Center tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose the records you need to transfer and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the new system and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost vital customer service information.
Automated tool

Worried that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we developed a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from bold360 to Cention Contact Center

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Cention Contact Center.

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Sustained connectivity between object and people

When migrating your records from bold360 to Cention Contact Center we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from bold360 to Cention Contact Center work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect bold360

    Select and connect your bold360 service desk with HDM.

  • Grant access to your Cention Contact Center account.

  • Describe your requirements

    Let us understand precisely what components of your migration you would like to modify

  • Have your requirements estimated

    We shall analyze your case and send you with a price range and a scope of tasks.

  • Migrate from bold360 to Cention Contact Center everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Cention Contact Center import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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