bold360 to Casengo
migration service

Smooth , no special know how or programming required. A complete bold360 to Casengo data migration instrument.

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Your best tool for bold360 to Casengo data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new solution and see the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing essential customer service information.
Effortless procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, choose what you need to migrate and allow the system deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

You data is everything which is why we created a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to choose the data arrangement, when it goes, and how.

Our software took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from bold360 to Casengo

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Casengo.

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Maintained connection between object and people

When migrating your data from bold360 to Casengo we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to Casengo work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your bold360 service desk with HDM.

  • Grant the right to access your Casengo account.

  • Detail your requirements

    Let us understand precisely what parts of your migration you need to fine-tune

  • Have your preferences estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Migrate from bold360 to Casengo everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Casengo import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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