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Align CX Strategy with Business Goals: Sally Mildren’s Advice

Aligning your customer experience (CX) strategy with business goals is crucial for driving growth and…

6 months ago

Social Media Customer Service Software: What It Is and Why It Matters

Do you need social media customer service software in customer service? Social media customer service…

4 weeks ago

Why Is Customer Service Important to Your Business?

Fact: Customer service matters because it keeps your customers coming back, builds trust in your…

1 month ago

Help Desk Software You Might Have Missed

Customer support today isn't just about solving problems—it's a core part of your brand's identity.…

1 month ago

Jeff Sheehan: Optimizing Contact Centers for ROI and CX Success

With the rapid pace of technological advancements and shifting customer expectations, contact center optimization has…

1 month ago

AI in ITSM: How Artificial Intelligence is Changing Service Management

AI looks like a promising tool for companies looking to navigate the complexities of ITSM.…

2 months ago

Blueprint for Customer-Centricity: Lessons from Annette Franz

Customer centricity isn’t just a buzzword—it’s a mindset that shapes how businesses design their products,…

2 months ago

A Guide to Incident Management: Best Practices, Tips + Checklist

Whether you like it or not, your business is going to encounter problems that disrupt…

5 months ago

9 Affordable Data Migration Tools For Your Business

Your company works with an outdated system that holds back growth. Or maybe you’ve just…

3 months ago
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