A new year, a new decade, and a new HDM look at all the service…
Businesses can only succeed with a steady flow of loyal customers, so customer acquisition is…
A whopping 58% of millennials expect to be able to engage with brands anytime and…
Customer support data can be a gold mine if handled correctly. Imagine that after rolling…
A customer’s loyalty to a brand depends heavily on the brand’s customer-centric values. Your products…
What stands behind exceptional customer service? Is it great communication, helpful support agents, and blazing-fast…
As a managed service provider (MSP), you know that your company’s success depends on investing…
With Jira Service Management (JSM), it’s easy to receive, track, and resolve customer requests. Customers…
Help desks can take many different forms, depending on your company’s specific needs. They may…