Basic Online Service Desk / Help Desk to VI Service Desk
migration service

Trouble-free , no special know how or programming required. A complete Basic Online Service Desk / Help Desk to VI Service Desk data migration instrument.

More details
Secure and Safe
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to migrate data from Basic Online Service Desk / Help Desk to VI Service Desk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in VI Service Desk.

Next

Maintained connection between object and people

When migrating your records from Basic Online Service Desk / Help Desk to VI Service Desk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Basic Online Service Desk / Help Desk to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Basic Online Service Desk / Help Desk to VI Service Desk work

  • Get ready

    Sign up and go to our migration software.

  • Connect Basic Online Service Desk / Help Desk

    Choose and connect your Basic Online Service Desk / Help Desk support desk with HDM.

  • Connect VI Service Desk

    Give access to your VI Service Desk account.

  • Express your needs

    Let us know exactly what elements of your migration you wish to modify

  • Get your requirements estimated

    We will research your case and send you with a price and a scope of work.

  • Migrate from Basic Online Service Desk / Help Desk to VI Service Desk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your VI Service Desk import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high …

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But …

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided …

Book a Call
cancel
%s
— %s