Basic Online Service Desk / Help Desk to SerioPlus
migration service

Extremely easy , no special skill set or programming required. A complete Basic Online Service Desk / Help Desk to SerioPlus data migration software.

More details
Trustworthy and Reputable
Your passwords along with data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to begin the the migration.
Complete & Accurate
We've handled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to migrate data from Basic Online Service Desk / Help Desk to SerioPlus

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in SerioPlus.

Next

Sustained association between object and people

When migrating your records from Basic Online Service Desk / Help Desk to SerioPlus we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Basic Online Service Desk / Help Desk to SerioPlus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Basic Online Service Desk / Help Desk to SerioPlus work

  • Get ready

    Sign-up and go to our migration wizard.

  • Choose and link your Basic Online Service Desk / Help Desk support desk with HDM.

  • Connect SerioPlus

    Give access to your SerioPlus account.

  • Describe your needs

    Let us understand precisely what components of your migration you would like to modify

  • Get your preferences estimated

    We'll research your case and send you with a the overall cost and a scope of tasks.

  • Migrate from Basic Online Service Desk / Help Desk to SerioPlus everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your SerioPlus import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Is Migrating Historical Data Worth the Splurge?

Is Migrating Historical Data Worth the Splurge?

July 5, 2018

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents working in the new helpdesk. But what do you do with all the customers that still have their issues open? And those who recently or not so recently contacted your …

What is a Support Ticket & How To Use One

What is a Support Ticket & How To Use One

November 12, 2019

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft is, as well as we touched upon what’s an internal help desk. This is slowly becoming a “help desk 101” master class so bear with us. In any case, it’s …

Help Desk Systems For Any Business

Help Desk Systems For Any Business

June 6, 2019

No matter how successful you are in your endeavors, chances are, you still need a help desk system to tackle a few issues. These seemingly small but very effective tools have transformed the way we do business. And for good reasons, they have been made from the ground up to support a wide range of …

Book a Call
cancel
%s
— %s