Basic Online Service Desk / Help Desk to DigitalGenius
migration service

Smooth , no special expertise or coding required. A complete Basic Online Service Desk / Help Desk to DigitalGenius data migration tool.

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Secure and Safe
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to switch from Basic Online Service Desk / Help Desk to DigitalGenius

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in DigitalGenius.

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Maintained association between object and people

When migrating your data from Basic Online Service Desk / Help Desk to DigitalGenius we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Basic Online Service Desk / Help Desk to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Basic Online Service Desk / Help Desk to DigitalGenius work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Basic Online Service Desk / Help Desk

    Opt and connect your Basic Online Service Desk / Help Desk support desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Explain your requirements

    Let us know what components of your migration you wish to fine-tune

  • Have your needs estimated

    We'll research your case and send you with a total price and a scope of tasks.

  • Migrate from Basic Online Service Desk / Help Desk to DigitalGenius everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your DigitalGenius import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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An Introduction to Cloud to Cloud Migration

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Here’s Why You Should Not Postpone A Migration

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The Many Pitfalls of Free Help Desk Software

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