Basic Online Service Desk / Help Desk to CSV
migration service

Extremely easy , no special know how or programming required. A complete Basic Online Service Desk / Help Desk to CSV data migration tool.

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Risk-free and Safe
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've handled all major peculiarities of various helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to migrate data from Basic Online Service Desk / Help Desk to CSV

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in CSV.

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Retained relation between object and people

When migrating your records from Basic Online Service Desk / Help Desk to CSV we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Basic Online Service Desk / Help Desk to CSV

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Basic Online Service Desk / Help Desk to CSV work

  • Get ready

    Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Basic Online Service Desk / Help Desk to CSV.

  • Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect CSV

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to CSV everything

    When everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from Basic Online Service Desk / Help Desk to CSV.


Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your CSV import

Our team would be more than happy to perform a personalized migration if you have particular needs.
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