Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE
migration service

Effortless , no special knowledge or programming required. A complete Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE data migration tool.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've taken into account all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in CHERWELL SOFTWARE.

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Maintained relation between object and people

When migrating your data from Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE work

  • Prepare

    Register and go to our migration software.

  • Connect Basic Online Service Desk / Help Desk

    Opt and link your Basic Online Service Desk / Help Desk support desk with HDM.

  • Give the right to access your CHERWELL SOFTWARE account.

  • Explain your business needs

    Let us understand precisely what aspects of your migration you would like to tweak

  • Have your needs estimated

    We will investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Basic Online Service Desk / Help Desk to CHERWELL SOFTWARE all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your CHERWELL SOFTWARE import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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