Azure SQL DWH to SMART SERVICE DESK ITSM
migration service

Effortless , no special knowledge or coding required. A complete Azure SQL DWH to SMART SERVICE DESK ITSM data migration instrument.

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Your best tool for Azure SQL DWH to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing essential customer service information.
Automated migration

Scared that you’ll need special skills to move your info? Don’t be as we ensured that our tool simple to use as it can possibly be.

Link the platforms, select records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we created a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Azure SQL DWH to SMART SERVICE DESK ITSM

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in SMART SERVICE DESK ITSM.

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Maintained relation between object and people

When migrating your data from Azure SQL DWH to SMART SERVICE DESK ITSM we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Azure SQL DWH to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Azure SQL DWH to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration tool.

  • Select and connect your Azure SQL DWH service desk with HDM.

  • Grant the right to access your SMART SERVICE DESK ITSM account.

  • Outline your needs

    Let us know what elements of your migration you need to adjust

  • Have your preferences estimated

    We will analyze your application and send you with a total price and a scope of tasks.

  • Migrate from Azure SQL DWH to SMART SERVICE DESK ITSM all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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