Azure SQL DWH to Pega Customer Service
migration service

Smooth , no special knowledge or programming required. A complete Azure SQL DWH to Pega Customer Service data migration tool.

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Your best tool for Azure SQL DWH to Pega Customer Service data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new system and observe the magic happening.
Record completion
Move your help desk data in full to make sure that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface accessible as possible.

Connect the platforms, choose data, click ok, and you’re done!

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to propose the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Azure SQL DWH to Pega Customer Service

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in Pega Customer Service.

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When migrating your data from Azure SQL DWH to Pega Customer Service we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Azure SQL DWH to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Azure SQL DWH to Pega Customer Service work

  • Prepare

    Sign up and go to our migration software.

  • Connect Azure SQL DWH

    Select and connect your Azure SQL DWH support desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Express your requirements

    Let us know exactly what parts of your migration you want to adjust

  • Have your needs estimated

    We shall research your case and get back to you with a price and a scope of tasks.

  • Migrate from Azure SQL DWH to Pega Customer Service all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Pega Customer Service import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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