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Awesome Support (WordPress) to Hornbill Service Manager
migration service

Extremely easy , no special expertise or programming required. A complete Awesome Support (WordPress) to Hornbill Service Manager data migration instrument.

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The best Awesome Support (WordPress) to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target solution and observe the miracle happening.
Data completion
Migrate your help desk records in full to make sure that no ticket has lost vital customer support information.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Awesome Support (WordPress) to Hornbill Service Manager

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Hornbill Service Manager.

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Maintained relation between object and people

When migrating your records from Awesome Support (WordPress) to Hornbill Service Manager we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Awesome Support (WordPress) to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Awesome Support (WordPress) to Hornbill Service Manager work

  • Get ready

    Register and go to our migration wizard.

  • Connect Awesome Support (WordPress)

    Opt and link your Awesome Support (WordPress) service desk with HDM.

  • Connect Hornbill Service Manager

    Grant access to your Hornbill Service Manager account.

  • Describe your requirements

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Have your preferences estimated

    We will investigate your case and get back to you with a cost and a scope of tasks.

  • Migrate from Awesome Support (WordPress) to Hornbill Service Manager everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Hornbill Service Manager import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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