Awesome Support (WordPress) to HelpShift
migration service

Trouble-free , no special skill set or programming required. A complete Awesome Support (WordPress) to HelpShift data migration tool.

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The best Awesome Support (WordPress) to HelpShift tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose what data you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing essential customer service information.
Automated tool

Worried that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool accessible as possible.

Connect the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we created a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Awesome Support (WordPress) to HelpShift

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in HelpShift.

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Sustained connectivity between object and people

When migrating your records from Awesome Support (WordPress) to HelpShift we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Awesome Support (WordPress) to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Awesome Support (WordPress) to HelpShift work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Awesome Support (WordPress) to HelpShift.

  • Complete the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpShift everything

    When everything's tested out, choose a quiet time with the least load on the support staff and start migrating from Awesome Support (WordPress) to HelpShift.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your HelpShift import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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