Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Awesome Support (WordPress) to eGain Suite
migration service

Smooth , no special knowledge or coding required. A complete Awesome Support (WordPress) to eGain Suite data migration tool.

More details

Your best tool for Awesome Support (WordPress) to eGain Suite data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new solution and see the wonders happening.
Record completion
Transfer your help desk info in full to make certain that no ticket is missing critical customer support information.
Easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just link both platforms, pick what you want to take to a new database and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Guided migration

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Awesome Support (WordPress) to eGain Suite

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in eGain Suite.

Next

When migrating your data from Awesome Support (WordPress) to eGain Suite we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Awesome Support (WordPress) to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Awesome Support (WordPress) to eGain Suite work

  • Prepare

    Sign-up and go to our migration service.

  • Pick and link your Awesome Support (WordPress) service desk with HDM.

  • Give access to your eGain Suite account.

  • Outline your business needs

    Let us understand precisely what components of your migration you need to tweak

  • Get your requirements estimated

    We shall investigate your application and send you with a price range and a scope of work.

  • Migrate from Awesome Support (WordPress) to eGain Suite everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your eGain Suite import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

Top 5 Help Desk Features We Love. And You Should Too

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form…

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided…

Book a Call
cancel
%s
— %s