Assembla to ServiceDesk Plus
migration service

Effortless , no special knowledge or coding required. A complete Assembla to ServiceDesk Plus data migration tool.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to switch from Assembla to ServiceDesk Plus

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in ServiceDesk Plus.

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Sustained relation between object and people

When migrating your data from Assembla to ServiceDesk Plus we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Assembla to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Assembla to ServiceDesk Plus work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Assembla to ServiceDesk Plus.

  • Fill out the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect ServiceDesk Plus

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus all data

    Once everything's validated, determine a quiet time with the minimal load on the support team and start migrating from Assembla to ServiceDesk Plus.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ServiceDesk Plus import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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