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Assembla to FirstOne HelpDesk
migration service

Effortless , no special expertise or coding required. A complete Assembla to FirstOne HelpDesk data migration software.

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Your best tool for Assembla to FirstOne HelpDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just pick what data you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost vital customer service information.
Simple and easy procedure

No need to worry about coding or continuously control each record transferred.

Just attach your source and target, pick what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we strive to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Assembla to FirstOne HelpDesk

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in FirstOne HelpDesk.

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Sustained connectivity between object and people

When migrating your data from Assembla to FirstOne HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Assembla to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Assembla to FirstOne HelpDesk work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Assembla

    Pick and connect your Assembla service desk with HDM.

  • Grant access to your FirstOne HelpDesk account.

  • Describe your needs

    Let us know what aspects of your migration you want to tweak

  • Get your requirements estimated

    We shall investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Assembla to FirstOne HelpDesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your FirstOne HelpDesk import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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