ALVAO Service Desk to Vision Helpdesk
migration service

Smooth , no special knowledge or coding required. A complete ALVAO Service Desk to Vision Helpdesk data migration instrument.

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Your best tool for ALVAO Service Desk to Vision Helpdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and observe the miracle happening.
Record completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool user friendly as possible.

Link the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is key which is why we created a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In just a couple of buttons to press you will be able to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from ALVAO Service Desk to Vision Helpdesk

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in Vision Helpdesk.

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Maintained connectivity between object and people

When migrating your data from ALVAO Service Desk to Vision Helpdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ALVAO Service Desk to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ALVAO Service Desk to Vision Helpdesk work

  • Prepare

    Sign up and go to our migration tool.

  • Choose and connect your ALVAO Service Desk support desk with HDM.

  • Connect Vision Helpdesk

    Grant access to your Vision Helpdesk account.

  • Express your needs

    Let us know exactly what elements of your migration you wish to modify

  • Get your preferences estimated

    We will investigate your case and get back to you with a price and a scope of tasks.

  • Migrate from ALVAO Service Desk to Vision Helpdesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Vision Helpdesk import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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