ALVAO Service Desk to Track-It!
migration service

Effortless , no special knowledge or programming required. A complete ALVAO Service Desk to Track-It! data migration tool.

More details

Your best tool for ALVAO Service Desk to Track-It! data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and observe the wonders happening.
Record completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer support details.
Automated migration

Worried that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface accessible as possible.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is key which is why we developed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of clicks it is possible to pick what goes where, when it starts, and how.

Our developers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from ALVAO Service Desk to Track-It!

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in Track-It!.

Next

Maintained connection between object and people

When migrating your data from ALVAO Service Desk to Track-It! we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from ALVAO Service Desk to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ALVAO Service Desk to Track-It! work

  • Prepare

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from ALVAO Service Desk to Track-It!.

  • Connect ALVAO Service Desk

    Complete the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Track-It! everything

    When everything's validated, find a quiet time with the least load on the support staff and start migrating from ALVAO Service Desk to Track-It!.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Track-It! import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

Book a Call
cancel
%s
— %s