ALVAO Service Desk to ngDesk
migration service

Extremely easy , no special expertise or programming required. A complete ALVAO Service Desk to ngDesk data migration software.

More details

The best ALVAO Service Desk to ngDesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost vital customer support details.
Easy procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link your source and target, pick what you need to take to a new database and allow the tool do the remainder.

Data dependency

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members can see your credentials or records.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from ALVAO Service Desk to ngDesk

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in ngDesk.

Next

Retained connection between object and people

When migrating your records from ALVAO Service Desk to ngDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from ALVAO Service Desk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ALVAO Service Desk to ngDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect ALVAO Service Desk

    Choose and link your ALVAO Service Desk support desk with HDM.

  • Connect ngDesk

    Grant access to your ngDesk account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Get your requirements estimated

    We will research your case and send you with a the overall cost and a scope of work.

  • Migrate from ALVAO Service Desk to ngDesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your ngDesk import

Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Book a Call
cancel
%s
— %s