ALVAO Service Desk to Help Sumo
migration service

Trouble-free , no special skill set or coding required. A complete ALVAO Service Desk to Help Sumo data migration instrument.

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The best ALVAO Service Desk to Help Sumo tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick what data you need to move and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer service information.
Easy procedure

You don’t have to bother about coding or constantly control each record moved.

Just link your source and target, pick what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your passwords or records.

You can be certain with HDM no data breaches will take place.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we work to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ALVAO Service Desk to Help Sumo

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Help Sumo.

Next

When migrating your records from ALVAO Service Desk to Help Sumo we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ALVAO Service Desk to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ALVAO Service Desk to Help Sumo work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your ALVAO Service Desk service desk with HDM.

  • Grant access to your Help Sumo account.

  • Explain your requirements

    Let us know exactly what elements of your migration you wish to modify

  • Have your requirements estimated

    We'll analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from ALVAO Service Desk to Help Sumo everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Help Sumo import

Our team would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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