Alcea HelpDesk import
in a few clicks
Without devs, timelack and hustle. Via robust data import wizard.
Alcea HelpDesk import
Spotless Alcea HelpDesk import services just for you
Now, there’s no need to concern yourself about any help desk import troubles. Full platform to platform migration with HDM fast and hassle-free.Less time & money spent
Affordable process cost, a faster import to the new help desk, and no need to create the migration method. Get it all with HDM service.Clean migration course
Just prepare your information for the import ahead of time and start moving your data. No need to deal with everything alone.Key data right beside you
No matter if it is for conformity reasons, or convenience, import your old data to the new tool to keep up with customer data easier.Automated method
A bare minimum is required from you. We already created the migration method.
Just set your platform migration preferences and you’re good to start.
Connection integrity
All your customer records migrate complete and whole. From sender and receiver info to attachments and signatures, all data is intact.
The same goes for the help desk and CSV data. In the end, you get technically viable information.
Your info is protected
When you provide your passwords to our system, you can rest assured.
Only authorized staff members directly connected to the data transfer will have access to your accounts or data.
All incoming and outcoming information is shielded by the data encryption systems from any electronic attacks.
Data mapping
Choose what piece of info comes to your new help desk yourself.
Throughout the data migration, you can specify what records will cut and what to take with you.
Simplicity
The whole process was solely designed to let users to set up the migration themselves.
No need to have special skills or proprietary knowledge, just follow the shown prompts.
5-star customer service
We aim to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always aim for quality and proper assistance.
Whether it is through a phone or email, we are always happy to help you with the import.
What are the key reasons to import data to Alcea HelpDesk using Help Desk Migration?
Security first
We do not share any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.Next
Easy to understand wizard to setup import
Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.Next
Alternative and powerful field mapping
Only Help Desk Migration enables you to automatically transfer custom fields, as well as map their destination.Next
Maintained relations between objects and people
All tickets will be imported to Alcea HelpDesk with their corresponding agents, contacts, and attachments, thus, saving the previous record of customers' requests.Next
Objects you may import to Alcea HelpDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Import data to Alcea HelpDesk in six simple steps
Get ready
Register and go to our migration wizard.
Link source Help Desk
Select and link your source service desk with HDM.
Connect Alcea HelpDesk
Grant the right to access your Alcea HelpDesk account.
Describe your requirements
Let us understand precisely what aspects of your migration you would like to modify
Get your preferences estimated
We shall investigate your application and get back to you with a the overall cost and a scope of tasks.
Import to Alcea HelpDesk everything
Transfer all your customer support records in a single push.
We always keep all data safe
We consider safety very seriously and have built an in-depth set of practices, technologies, and policies to help ensure your data is secure.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Voice of the buyers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
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