Alcea HelpDesk import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

Spotless Alcea HelpDesk import services just for you

Now, there’s no need to concern yourself about any help desk import troubles. Full platform to platform migration with HDM fast and hassle-free.

Less time & money spent

Affordable process cost, a faster import to the new help desk, and no need to create the migration method. Get it all with HDM service.

Clean migration course

Just prepare your information for the import ahead of time and start moving your data. No need to deal with everything alone.

Key data right beside you

No matter if it is for conformity reasons, or convenience, import your old data to the new tool to keep up with customer data easier.

Automated method

A bare minimum is required from you. We already created the migration method.

Just set your platform migration preferences and you’re good to start.

Connection integrity

All your customer records migrate complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same goes for the help desk and CSV data. In the end, you get technically viable information.

Your info is protected

When you provide your passwords to our system, you can rest assured.

Only authorized staff members directly connected to the data transfer will have access to your accounts or data.

All incoming and outcoming information is shielded by the data encryption systems from any electronic attacks.

Data mapping

Choose what piece of info comes to your new help desk yourself.

Throughout the data migration, you can specify what records will cut and what to take with you.

Simplicity

The whole process was solely designed to let users to set up the migration themselves.

No need to have special skills or proprietary knowledge, just follow the shown prompts.

5-star customer service

We aim to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always aim for quality and proper assistance.

Whether it is through a phone or email, we are always happy to help you with the import.

What are the key reasons to import data to Alcea HelpDesk using Help Desk Migration?

Security first

We do not share any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Easy to understand wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to automatically transfer custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Alcea HelpDesk with their corresponding agents, contacts, and attachments, thus, saving the previous record of customers' requests.

Objects you may import to Alcea HelpDesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Alcea HelpDesk in six simple steps

Get ready

Register and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Connect Alcea HelpDesk

Grant the right to access your Alcea HelpDesk account.
Describe your requirements

Let us understand precisely what aspects of your migration you would like to modify
Get your preferences estimated

We shall investigate your application and get back to you with a the overall cost and a scope of tasks.
Import to Alcea HelpDesk everything

Transfer all your customer support records in a single push.

We always keep all data safe

We consider safety very seriously and have built an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Read our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Alcea HelpDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

Start new estimation

What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the buyers

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