Alcea HelpDesk import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

Secure and Safe

Your passwords along with records are safe with us and will be used for import only.

Efficient & Furious

It takes you no longer than 15 minutes to set up the import to Alcea HelpDesk and run the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, exactly where you want them to be.

What are the key reasons to import data to Alcea HelpDesk
using Help Desk Migration?

Security first

We do not share any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Easy to understand wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to automatically transfer custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Alcea HelpDesk with their corresponding agents, contacts, and attachments, thus, saving the previous record of customers' requests.

Objects you may import to Alcea HelpDesk

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Alcea HelpDesk in six simple steps

Get ready

Register and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Connect Alcea HelpDesk

Grant the right to access your Alcea HelpDesk account.
Describe your requirements

Let us understand precisely what aspects of your migration you would like to modify
Get your preferences estimated

We shall investigate your application and get back to you with a the overall cost and a scope of tasks.
Import to Alcea HelpDesk everything

Transfer all your customer support records in a single push.

We always keep all data safe

We consider safety very seriously and have built an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Alcea HelpDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.