Alcea HelpDesk to Magento Help Desk Ultimate
migration service

Trouble-free, no special skill set or programming required. A complete Alcea HelpDesk to Magento Help Desk Ultimate data migration tool.

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The best Alcea HelpDesk to Magento Help Desk Ultimate tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply decide on what data you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the target platform and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.
Easy procedure

No need to worry about coding or continuously watch each piece of info moved.

Just attach your source and target, pick what you need to take to a new database and allow the system do the rest for you.

Data maintenance

Your customer data comes unite, you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees can see your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select the data arrangement, when it starts, and how.

Our tech engineers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Alcea HelpDesk to Magento Help Desk Ultimate

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus helping you to make sure that the data end up being in the right destinations in Magento Help Desk Ultimate.

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Sustained connection between object and people

When migrating your records from Alcea HelpDesk to Magento Help Desk Ultimate we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Alcea HelpDesk to Magento Help Desk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Alcea HelpDesk to Magento Help Desk Ultimate work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Alcea HelpDesk to Magento Help Desk Ultimate.

  • Connect Alcea HelpDesk

    Complete the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect Magento Help Desk Ultimate

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences.

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento Help Desk Ultimate everything

    Once everything's validated, choose a quiet time with the least load on the support team and begin migrating from Alcea HelpDesk to Magento Help Desk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Magento Help Desk Ultimate import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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