Alcea HelpDesk to AzureDesk
migration service

Effortless, no special expertise or coding required. A complete Alcea HelpDesk to AzureDesk data migration tool.

More details

Your best tool for Alcea HelpDesk to AzureDesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick the records you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and see the magic happening.
Record completion
Migrate your help desk records in full to make certain that no ticket has lost critical customer service details.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Simple & effective

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our tech engineers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Alcea HelpDesk to AzureDesk

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus letting you make sure that the data end up in the right destinations in AzureDesk.

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Maintained association between object and people

When migrating your data from Alcea HelpDesk to AzureDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Alcea HelpDesk to AzureDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Alcea HelpDesk to AzureDesk work

  • Prepare

    Register and go to our migration tool.

  • Connect Alcea HelpDesk

    Opt and connect your Alcea HelpDesk support desk with HDM.

  • Give the right to access your AzureDesk account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Have your needs estimated

    We'll analyze your case and send you with a cost and a scope of tasks.

  • Migrate from Alcea HelpDesk to AzureDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your AzureDesk import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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