96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Aegis Help Desk to Track-It!
migration service

Effortless , no special skill set or coding required. A complete Aegis Help Desk to Track-It! data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from Aegis Help Desk to Track-It!

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Track-It!.

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Maintained connection between object and people

When migrating your data from Aegis Help Desk to Track-It! we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Aegis Help Desk to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from Aegis Help Desk to Track-It! work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Aegis Help Desk support desk with HDM.

  • Connect Track-It!

    Give access to your Track-It! account.

  • Express your needs

    Let us know what components of your migration you need to tweak

  • Have your requirements estimated

    We will investigate your case and send you with a price range and a scope of work.

  • Migrate from Aegis Help Desk to Track-It! all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Track-It! import

Our staff would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
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Migrieren Sie die Daten allein

Überzeugen Sie sich selbst, dass umziehen von einem Helpdesk zum anderen einfach ist, auch wenn Sie nicht computerversiert sind.
Kostenlose Migration ausprobieren

Lassen Sie einen Profi Ihren Zendesk-Import erledigen

Unser Personal würde sich sehr freuen, eine Änderung der Migration durchzuführen, falls Sie speziell Bedürfnisse haben.
Schätzen Sie den Preis
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
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Migrer les données automatiquement

Constatez par vous-même que le passage d'un service d'assistance à un autre est facile, même si vous n'êtes pas très calé en informatique.
Démarrer la migration automatisée

Laissez un spécialiste exécuter votre importation Zendesk

Notre personnel se fera un plaisir d’ exécuter une migration personnalisable si vous avez des demandes spécifiques.
Obtenir une estimation de prix
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
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Migra los datos por tu cuenta

Ve por ti mismo que mover desde una mesa de ayuda a otra es fácil incluso si no tienes conocimientos de informática.
Comienza una migración automatizada

Deja que un profesional lleve a cabo la importación de tu Zendesk

Nuestro personal estará encantado de realizar una migración personalizada en caso de que tengas necesidades específicos
Obtén una estimación del precio
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
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Migre os dados por si mesmo

Veja você mesmo que mover de um help desk para outro é fácil mesmo que você não seja muito experiente em computadores.
Inicie uma migração automatizada

Deixe que um profissional realize sua importação do Zendesk

Nossa equipe ficaria mais do que feliz em realizar uma migração personalizada caso você tenha uma necessidade específica.
Obter uma estimativa de preço
Book a Call
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