96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Adobe Experience Manager to USU Smart Link
migration service

Effortless , no special expertise or coding required. A complete Adobe Experience Manager to USU Smart Link data migration software.

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Secure and Safe
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of data

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in USU Smart Link.

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Maintained connectivity between object and people

When migrating your data from Adobe Experience Manager to USU Smart Link we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
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  • Prepare

    Sign up and go to our migration tool.

  • Connect Adobe Experience Manager

    Opt and link your Adobe Experience Manager service desk with HDM.

  • Grant access to your USU Smart Link account.

  • Detail your business needs

    Let us understand precisely what elements of your migration you need to adjust

  • Get your needs estimated

    We will analyze your application and send you with a price range and a scope of tasks.

  • Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to run a personalized migration if you have special needs.
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