ActiveSeries Suite to ServiceDesk Plus
migration service

Trouble-free , no special knowledge or programming required. A complete ActiveSeries Suite to ServiceDesk Plus data migration software.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from ActiveSeries Suite to ServiceDesk Plus

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right destinations in ServiceDesk Plus.

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Retained connectivity between object and people

When migrating your records from ActiveSeries Suite to ServiceDesk Plus we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ActiveSeries Suite to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from ActiveSeries Suite to ServiceDesk Plus work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from ActiveSeries Suite to ServiceDesk Plus.

  • Connect ActiveSeries Suite

    Fill out the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect ServiceDesk Plus

    Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus all data

    Once everything's tested out, find a quiet time with the minimal load on the support department and start migrating from ActiveSeries Suite to ServiceDesk Plus.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ServiceDesk Plus import

Our team would be more than happy to run a personalized migration if you have specific needs.
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