The personalized, fast, and high-quality technical support creates a sense of superior customer service, as well as builds up a positive attitude towards the brand. It also inspires customers to return and buy from the shop again and again.
How to make it a reality for your business? Well, a help desk software can make a great advancement for your customer service. Apart from offering customers assistance with troubleshooting, a help desk for an online shop has other advantages. It works for the benefit of brand recognition and helps gain trust, which is essential for business growth and success. So, below you’ll find the 6 help desks for WooCommerce that integrate well with this eCommerce platform.
There is no better tool than a help desk software to assist your customers, and eCommerce isn’t an exception. LiveChat is a good solution that suits multiple industries and companies of different sizes. Its functionality makes the tool useful for both sales and support teams. If you want a help desk for WooCommerce store free from third-party software and IM networks, LiveChat hits the spot.
Apart from enabling real-time interactions with your customers, as the name suggests, this software features tracking visitor with a ticket, chat customization, KPIs tracking reports, and chat surveys. Plus, your sales employees can use it to engage promising leads and route them to buy from the store, providing an outstanding customer experience.
There is a set of different plans offered by LiveChat. The costs start from $16 per agent per month.
#2 Help Scout
Help Scout brings you a robust feature set combined with simplicity. It is a perfect software for focusing your customer service on creating personal conversations. The solution is easy to set up and implement. Besides, there are no complex macros and lengthy training period. The UI is quite intuitive and clutter-free, which keeps the team concentrated on doing their job instead of struggling with software navigation.
Your team will be able to manage multiple inboxes and brands, organize customers’ interactions and attach notes to them. There is no risk of several agents working on the same issue thanks to the agent collision detection feature. Additionally, you can apply automation rules and use real-time reporting.
As a help desk for WooCommerce, HelpScout provides quite an impressive feature set for its price which starts from $8 per agent per month.
Among various help desk platforms for WooCommerce, Freshdesk is one of the most suitable due to the rich toolset that handles customer service and elevates it to a higher level.
For example, you can automate ticket routing to certain support agents or teams. The possibility of creating public and private knowledge bases can come in handy and free up the support team from answering the typical questions. In the conditions of high ticket volume, you can set priority rules based on SLA policies and thus speed up ticket resolution for specific customers. Another useful feature is the ability to convert emails, replies, and tickets into knowledge base articles.
Each company cares about improving its brand awareness. With Freshdesk, you can customize your business email address and create your own Freshdesk page. Besides, you can incentivize the support team via the gamification feature and use it to reward the top agents. This help desk enables numerous integrations and plugins and is mobile-friendly.
The costs of this solution start from $19 per agent per month.
Zendesk is one of the most popular cloud-based solutions with a flexible functionality set and ease of use. It is another viable candidate for your WooCommerce store help desk. Created with improvement of customer service in mind, it helps to bring customer and brand communication closer by delivering all requests and inquiries into a single place.
When enumerating Zendesk features, it is worth mentioning that its email system can handle your brand correspondence. Also, the automated triggers will streamline processes and automate everyday tasks. This help desk offers knowledge base and FAQ section creating as additional ways of answering the customers’ questions. With Zendesk reporting and insight features, you will see clearly the ticket volume, reply times, agent performance and service level in general.
The solution offers various pricing plans and features inside of each, starting from $5 per agent per month.
Why is this help desk a good fit for WooCommerce? Because it cares about both support team and sales equally. Switching between these channels is seamless so that each ticket can be handled with a personal touch. You can also apply SLA policies for different categories of clients, response times and resolution deadlines. You can set priority based on the support channel, request complexity etc.
Among the key features, customer journey visualization provides insights like page views, orders, shipping history, and Help Center searches to better understand each request. Ticket routing has become an indispensable feature as it improves ticket resolution times thanks to assigning tickets to certain support agents depending on the specific knowledge or skills necessary. Also, Kayako has a built-in live chat for proactive engagement with visitors and clients.
Kayako costs start from $15 per agent per month.
#6 eDesk by xSellco
The last, but not least option on this list is eDesk by xSellco. This help desk has been developed with eCommerce needs in mind. So, this platform delivers all the support queries from WooCommerce, marketplaces and social media channels into a single place on a single dashboard. Every incoming message comes with a customer issue and automatically covers customer information, order details, previous purchases, delivery info, and conversation history. With this data, sending quick and effective personalized responses is easy.
eDesk by xSellco reporting feature provides a full overview of the customer service. It allows to identify areas needing improvement, so eDesk by xSellco makes selling on multiple channels as easy as selling on one.
Speaking about the price, it doesn’t depend on the number of support agents and is based upon the ticket volume. The cheapest eDesk by xSellco plan costs €59 per month for 500 tickets per month with an unlimited amount of agents and channels.
The search for a help desk may be long and hard. However, once you have a clear vision of what features you need and the budget you can allocate, the selection will be easier. Take a closer look at the help desks for WooCommerce we have mentioned here and use the trial periods of the most suitable one(s) before making the actual purchase. So, are you ready to woo your clients with an outstanding customer service?
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